Policies
Return & Refund Policy
Cancellation, refund and return terms for Gaura Electric scooters, bookings and accessories.
Last updated: 12 November 2026
Booking cancellations before delivery
- You can cancel a booking or reservation at any time before the scooter is delivered or invoiced.
- The booking amount is refunded in full to the original payment method. No cancellation or restocking fee is charged.
- To cancel, contact your dealership or our support team with your booking details.
Delivered scooters
- Because vehicles are inspected and handed over in person, delivered and invoiced scooters cannot be returned for change of mind.
- If a scooter is delivered with a manufacturing defect or transit damage, report it within 7 days of delivery. We will repair or replace the affected parts, or replace the scooter, after inspection by an authorised Gaura service centre.
- Issues found after this period are covered under the vehicle and battery warranty.
Accessories and spare parts
- Unused accessories and spare parts in original packaging can be returned within 7 days of purchase.
- Wrong or defective items are replaced free of charge.
Refund timelines
- Approved refunds are processed within 5–7 business days to the original payment method.
- Bank processing times may add a few extra days.
Contact us
Phone: +91 82200 20922 · Email: support@gauraelectric.in
Gaura Electric, SF: 36/42B, 636/13, 636/11, 647B/5A, 647B/5B, Main Road, Nagoor Extension, Thalaiyuthu, Palani, Dindigul, Tamil Nadu 624618, India.